Technology has pervaded the business world today and the franchise industry is no different. However, as more tech companies turn their sites on franchise customers the cost savings and efficiency brought by technology are really starting to drive the industry.
For example, Cousins Subs recently announced a deal in which it has turned to software company xpient Solutions LLC for products in its approximately 160 current locations, and about 60 more locations in the planning stages.
The Milwaukee-based Cousins Subs, which was founded in 1972, patterns its subs after the “hoagie,” “grinder,” “hero” and “sub” sandwiches popular in the East. Cousins Subs has three lines of sandwiches — “American Classics,” “Italian Originals” and “Cousins Classics.”
Cousins Subs is purchasing three xpient products, IRIS point-of-sale, Enterprise Data Manager, and eIntelligence.
According to John Tata, xpient vice president, IRIS is the standard kind of system that franchise chains use to improve the efficiency of operations.
IRIS allows users to create and maintain menus, handles discount scenarios, traces cash from order to deposit, tracks time and attendance, and provides automatic end-of-day processing.
“The product typically responds to virtually all of the needs of the quick service market,” said Tata.
The company’s Enterprise Data Manager allows users to make a single change to a central database and update all remote locations automatically for new inventory items, pricing changes, specials, employee information and tax tables. Accessed from any standard Web browser, eIntelligence captures and consolidates transactional store data and provides detail reporting.
Like the functions of such systems in other industries, xpient’s products focus on things specific to franchising.
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