PMQ:
Why is it so hard to find good help these days? Are the good workers taken? Do you lose staff faster then you can hire them? Are you hiring whoever comes through the door because you’re desperate?
Maybe the workforce is not to blame… maybe it’s you. Why are you losing people? Do you treat your staff like gold? Or do you treat them like hired help? Maybe it’s time to start treating your staff like you would want to be treated if you were the employee. OUCH! That hurt didn’t it? I was recently chatting to a woman in the PMQ Chat Room and she said one of her stores was doing great, but the other was struggling. When questioned about this, she said it had to do with how the store is run. She ran one store and her husband ran the other. In her husband’s store, the staff were not being treated like she treated her staff and she felt that made all the difference. Your staff is the extension of you; if you are a jerk to your staff, they will probably be a jerk to your customers. Think about it, why would they care about taking care of your customer when you do not care about them? If you want to keep your staff start showing them you care.
Here are a few suggestions to get you into “Happy Staff Land�
* Remember their birthdays.
* Reward them for going the extra mile.
* Give incentives for better production.
* Say, “Thank you.�
* Take them bowling, to the movies, etc.Just remember whatever you choose to do if you are good to your staff they will probably treat your customer the way you want them to!
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