Check In For This New Trend: Hotels Self-Service

Ellen Creager:

We’re used to it at airports. We’re resigned to it at grocery stores. Now self-service check-in kiosks in hotel lobbies are multiplying faster than bunnies in springtime.

Major chains such as Hyatt, Hilton, Marriott, Sheraton and Fairmont are installing kiosks that allow busy customers to check themselves in and get a key – without ever talking to a human being.

Most Embassy Suite hotels in metro Detroit have the kiosks. By year’s end, an estimated 10% of all American hotel rooms will have them. Is it progress or just more proof of the detachment of travelers from their travels? I’m not sure. But it’s coming anyway.