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Man In Wheelchair Wants To Use Drive-Thru

January 11, 2007 by Cris | 0 Comments

United Press International:

A Massachusetts man with multiple sclerosis said he is thinking of suing a Dunkin’ Donuts that refuses to serve him at its drive-thru window.
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The store, at a shopping center in Weymouth, Mass., has no inside service, and the franchisee has decided that serving people in wheelchairs at the drive-thru is a safety hazard.

Donald Hayes said that his wheelchair is a motorized vehicle and that forcing him to cross a busy street to get coffee at another Dunkin’ Donuts would be even less safe, the Boston Herald reported.

‘It’s discrimination,’ Hayes said. ‘I’m just defending my rights. I’m not looking for monetary compensation.’

A spokesman for the chain said that individual franchisees decide on safety policies for their stores. Weymouth Police Chief James Thomas told the Quincy (Mass.) Patriot Ledger that he agrees with the franchisee about a potential safety problem.

In Franchisees, Negatives and/or Positives, News

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