Phil Blackman and Karen Fisher decided to become BB’s Coffee & Muffins franchisees in 2004 – within two years they had opened their second store and were recently crowned BB’s Franchisees of the Year!
Phil and Karen exchanged life as petrol retailers to become master muffin bakers and coffee baristas when they opened their 1st store in Southampton. In December 2005 they opened a 2nd café on a brand new site in Eastbourne.
They now serve 4,000 customers a week across their 2 cafes, employ around 20 people and are ready for a 3rd store opening. ‘We are very involved in running the cafés and it’s important that you love serving quality food to the public,’ says Phil.
‘Our muffins our second to none and we take a lot of pride in them. The mouth-watering aroma of fresh baking draws customers into the cafÉ. BB’s has built a really strong business based primarily in shopping centres and this is great as it guarantees footfall, the right kind of customer and secure locations. Although we had previous experience of catering, BB’s provides full training and operational support, particularly in the early days. There is a marketing team, which develops national programmes and promotions, and we also get involved in promoting the cafÉs locally.’
BB’s has a strong consumer proposition based on freshness – muffins are prepared, mixed and baked from scratch every day, the baguettes are also freshly baked and all the sandwiches made fresh from quality ingredients. Drinks such as cappuccino and latte, and a range of iced coffees, smoothies and milkshakes are all prepared to order.
Phil & Karen also serve New Zealand Natural premium quality ice cream, frozen yoghurt and sorbet. Read more.
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