When customers feel so much a part of a business that they take photos and ask for a job, you know that you’re onto a good thing. Alastair Spink, Ireland Master Franchisee, reveals why he’s so proud of Puccino’s.
When I was looking for a café bar franchise, I wanted a place that I would be proud to own, enjoy working in, and happy to invite my friends to. Puccino’s was perfect. It’s a brilliant business model. A really nice place and friendly staff means customers keep coming back and bring their friends.
We currently have over 100 outlets across Ireland, the UK and Italy and Puccino’s is the second largest operator on the UK rail network. I can’t put into words how good the coffee is; it’s the one thing that we do take very seriously and are immensely proud of. Our parent company, Segafredo Zanetti, is one of the largest coffee companies in the world.
The key advantage of Puccino’s is our high quality food and drink, commitment to customer service and great atmosphere. At a business level this means more sales; on a personal level you have to put your heart and soul into the business to be successful, so it’s great to be able to do it in a really enjoyable environment. It is our sense of humour that distinguishes Puccino’s in the market and engages customers. In fact, our customers love Puccino’s so much that they keep asking for jobs! We have even found photographs that customers have taken of us then placed on the internet. Read more.
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