Papa John’s Pizza Guy Delivers Drive By Shooting

Consumerist

Bad customer service stories don’t usually involve phrases like “bullet casings were recovered” and “drive-by shooting”. Alas, this one does.

On the night of April 14, 2007, Mr. Kenneth E. Cole (yes, really) of Midwest City, Oklahoma called a Papa John’s to order a pizza—a decision which triggered a series of events culminating in a Papa John’s Pizza Guy and his twin brother doing a drive by on Mr. Cole’s house (allegedly). It all started when Mr. Cole was treated rudely by the employee. Mr. Cole called back, complained to the manager, but didn’t feel satisfied with the conversation. Mr. Cole then called another Papa John’s and complained about the poor service at the first Papa John’s. Finally, Mr. Cole called the franchise headquarters and left a message requesting a return phone call. That’s when it started to get interesting.

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