Airports, post offices and big-box retailers have long been using touch-screen kiosks and self-checkout lanes to give customers more freedom, ease long lines and, in some cases, cut labor costs.
Now that technology is beginning to translate into the quick-service restaurant industry, and Star Chasers Oklahoma Inc., the statewide local franchiser of Carl’s Jr., is leading the way.
Over the past year, Star Chasers Oklahoma has installed touch-screen kiosks in 31 of its 39 restaurants in Oklahoma and Wichita Falls, Texas, making it one of the few quick-service restaurant chains in the country to use the self-service model at a franchisee or corporate level.
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