AlphaGraphics® Implements Concursive’s ConcourseSuite 5.0 To Ensure Consistent Communication With Customers, Employees And More Than 260 Franchise Locations

Market Wire:

Concursive Corporation, formerly Centric CRM, a leading developer of open source Customer Relationship Management (CRM), content management, and Enterprise 2.0 technologies, has announced that AlphaGraphics has implemented ConcourseSuite 5.0 in the company’s corporate headquarters and is recommending it as the preferred CRM program to its network of more than 260 print and visual communications franchises.

Part of the U.K.’s Pindar Group, AlphaGraphics operates a franchise network of more than 260 business centers worldwide, offering complete printing, document management and visual and marketing communications solutions. The network sought a front-office solution that would improve customer management and communications throughout its ‘extended enterprise,’ including employees, customers and franchisees based in the United States, Brazil, China, Cyprus, Hong Kong, Ireland, Mexico, Russia, Saudi Arabia and the U.K. Read more.