Largest Hardee’s Franchisee Tests Self-Service Kiosks

QSR magazine:

Boddie-Noell Enterprises (BNE), the largest Hardee’s franchise operator in the United States with 345 restaurants in 4 states and EMN8, today announced the introduction of EMN8 kiosks in BNE Hardee’s restaurant locations. According to BNE Director of Field Information Systems Jody Smith, a 3-restaurant pilot is underway that will test the level of guest adoption of the technology, improvement in speed of customer service, and lift in average check the franchisee can achieve. ‘The pilot period enables us to learn and improve the self-service program from both a customer service and store integration perspective,’ said Smith.

‘We are in the early stages, yet customer feedback has been very positive and the increase in the average check amount exceeds our expectations,’ noted Mike Boddie, president of the BNE Restaurant Division.