Quality Customer Service Leads To Success

The Franchise Magazine:

Safeclean franchisee Mike White’s focus on providing a quality service to customers has paid off as his business continues to grow year-on-year through customer recommendations.

In the four years since Mike White purchased the established Safeclean franchise based in Deeping St. James he and his family have trebled the turnover and are now expanding the business further through the acquisition of a third area. “The success of the family business is due to quality customer service and a lot of hard work,” explains Mike.

“The previous owner had stopped growing the business because he had lost interest. So when I took over the business in March 2004 I had a lot of work to do. It has taken a lot of time and effort to build up the business to its present level. Initially I started the business as a ‘man in a van’ operation with my wife taking care of the administration. But as time has gone on my youngest son has become my business partner and we have taken on a part-time member of staff. Today we have two vans on the road and a goal of getting a third in operation in the next five years.”