Detroit Resident Awarded Franchise From Servicemaster Clean And Shane Battier

Multi-Unit Franchisee:

ServiceMaster Clean and professional basketball player Shane Battier have named, Monica Ross-Williams, as the fifth awardee of a commercial cleaning franchise from The Shane Battier Franchise Scholarship. Mrs. Ross-Williams, a resident of Ypsilanti Township, and a Master’s degree candidate in Human Resources Administration at Central Michigan University, has had an extensive career in customer-service fields and community service through her Neighborhood Association.

As a wife to husband Carter and mother to teenagers Deonte and Ashlei, Monica sets a great example for how family life and entrepreneurship can work together. Raised in a loving home which fostered her love for education, Monica never let adversity keep her from “climbing up to the top of the mountain”. Said Ross-Williams, a graduate of Cleary University, “My father taught me that education is something that no one can ever take away from me.” Memories of family sustain Ross-Williams, who was inspired to apply for the Shane Battier Franchise Scholarship after her father, an automotive industry worker who had just recently retired, passed away in 2007. She grew wistful recalling seeing her dad’s face at her college graduation, and wondered how proud he would be of her now, seeing her accomplish the dream of business ownership.

With her educational background in Human Resources Administration, Monica is ready for the task of hiring and mentoring great workers. When asked about advice for other “aspiring bosses” she said, “You have to be fair and consistent with every worker. Show it in what you say and in what you do.” She continued, “Set expectations from day one.” “I want success,” said Mrs. Ross-Williams, “And I want my employees to be successful, too.” She also had advice for her future employees, “Show me I made a good investment in you.” If success was built on pure determination, then we know The Shane Battier Franchise Scholarship program has made a good investment in Monica Ross-Williams as its newest Awardee.