Wyndham Hotel Group today announced expanded senior staff roles as part of a three-pronged strategic initiative to enhance franchisee service delivery, drive revenue growth and commit additional resources to the company’s namesake upscale Wyndham brand.
Duane Elledge has been promoted to executive vice president, brand services, responsible for strategic direction and leadership oversight for Wyndham Hotel Group’s core operational departments and key franchisee-facing services including franchise communications, quality assurance, global training, design, construction and procurement services, group operations, property openings and conversions, brand identity and franchise administration.Elledge also will be responsible for identifying best practices to help franchisees achieve their business goals through the company’s new Count On Me! service culture initiative.
Elledge previously served as senior vice president, group operations, North America. He joined the Wyndham Hotel Group in August 2006 as senior vice president, design and procurement, responsible for the day-to-day management of the Hotel Group’s preferred alliance and design and development departments.
Keith Pierce has been promoted to president, brand operations, the Americas, responsible for overall strategy, revenue growth, product quality, global brand standards and customer satisfaction of nine hotel brands.
Reporting to Pierce will be Ken Greene, group president of the Days Inn, Travelodge, Howard Johnson and Ramada brands; John Valletta, president, Super 8; Roy Flora, group president, Microtel Inns and Suites, Hawthorn Suites and Baymont Inn & Suites; and Rajiv Bhatia, brand senior vice president, Knights Inn.
Logo from Wyndham Hotels.
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