Ace Hardware Franchise Ranked Highest In Customer Satisfaction By J.D. Power And Associates For The 4th Consecutive Year

Franchising.com:

The J.D. Power and Associates 2010 Home Improvement Retail Store Satisfaction Study(SM) again ranked Ace Hardware the “Highest in Customer Satisfaction among Major Home Improvement Retail Stores” for the fourth consecutive year.

The cooperative’s nationwide network of 4,500 stores has once more demonstrated its top-notch customer satisfaction, driven by Ace’s heritage of meeting and exceeding customer needs for more than 85 years.

“Each of our retailer-owned stores takes great pride in the message of helpfulness that we champion,” said Ray Griffith, president and CEO of Ace Hardware. “Studies like this show that Ace is truly ‘the helpful place’ and that we’re making a positive impact on our customers everyday.”